Carlotta Chocolates ensure packaging is biodegradable or recycled across as many products as possible, we also keep excessive packaging to a minimum to reduce waste. The bags of treats packaging is biodegradable and breaks down very effectively when disposed of correctly.
Unfortunately due to the nature of our products they don't do well in the heat! therefore there may be occasions when the temperatures sore we feel stopping orders may be necessary to ensure products don't get damaged or effected by the heat. All products are stored in a cool and dark environment and shipped with 'FRAGILE' and 'KEEP OUT OF SUN' when the temperature raises. Please keep an eye on our social media for daily updates on any temperature issues. If you require an order during this time please email us directly to ensure we can do our absolute best to accommodate your order.
All orders are posted with Royal Mail 2nd class estimated delivery times are 3-5 working days and all products are posted as 'small parcel' due to the size of the packaging so your postage fee will be fixed up to the weight of 2kg. If you require a speedy turn around on your order please get in touch to see if upgrading your postage is possible (this may also depend on stock levels and current government guidelines)
Should delivery to the address not be possible, Royal Mail will update their tracking information accordingly and often (but not always now) a card will be left to inform the recipient how they can collect their parcel or arrange re-delivery. It then becomes the recipient’s responsibility to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery.
As a small batch fresh produce business please allow up to 5 working days for items to be dispatched, you will be updated when your order is on the way. If you require an order with a fast turn around please get in touch directly to see how soon your order can be dispatched, we will try our absolute best to help you.